Problems and their circumstances are all different, so having a rigid and consistent process would not be the correct approach. We use an agile mindset and select the appropriate methods and tools from our problem-solving toolbox. After all, there is no value in using a sledge hammer to crack a nut!
The problems may occur, or be predicted to occur, during product development or when in production. They could be safety, regulatory, customer issue, warranty, or internal problems such as high rework levels or unacceptable levels of waste.
If you approach 3sK for support in solving complex problems, we will act with urgency to correctly define and analyse the problem prior to developing and deploying improvements. We will utilise the most pragmatic framework for the specific problem, such as DMAIC or 8D.